Terms and conditions

1.Terms of Service

The following terms and conditions apply to all orders via our online shop.

By placing an order via our website (www.helmexpress.com),  you are offering to purchace a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.


2.Our Contract and Conclusion of contract

The purchase contract is concluded with Loitz KG. Setting of the products in the online shop we submit a binding offer to conclude a contract on this article. The contract is concluded, by accepting the offer of the goods in the shopping cart by clicking on the order button. Immediately after submitting the order you will receive confirmation by email once again.


When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Helmexpress retains the right to accept or reject this order before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order hast been processed and dispatched. A second email will be sent confirming these arrangements.


A binding contract can come also already previously as follows:

• If you have chosen credit card payment, the contract comes off at the time of the credit card burden.

•If you have selected the payment method PayPal, the contract comes off at the time of the confirmation of the payment to PayPal.

•If you have selected the payment SOFORT Banking, the contract comes off at the time of the confirmation of the payment order to Sofort AG.


3.Shipping costs

Additionally to the indicated product prices,shipping costs are added. More about height of the shipping can be found out at our offering.


You learn more about the shipping costs for those sites.



The following methods of payment are available in our shop:


Advance payment bill

When you select of the method of payment in advance, we will call you our bank details in the confirmation of order and deliver the goods after receipt of payment.


Credit card

The charge to your credit card when completing the purchase.



You can also pay the invoice amount via online provider PayPal. You have to withhold a register account legitimize with your access data and confirm the payment to us (Exception are guest access). Furthermore information will be reiceved during the ordering process.


SOFORT Banking


We also offer directbanking.. This accelerates the entire order process. By providing the following given details of account number,bank code,personal identification number and transaction number is required. About the secure payment form,which cannot be accessible for merchants,Sofort AG will automate directbanking and provides a transfer in real time from your online bank account. The purchase amount is transferred immediately and directly to the bank account of the merchant. Choise of payment directbanking opens a forward form at the end of the order process. This already includes our bank details. Furthermore, transfer amount and reason for payment will be already shown in form. You must now select the country, where you have your online banking account and enter the bank code. Then enter the same data, such as when registering for online banking (account number and personal identification number). Confirm your order by entering the TAN. Immediately you will receive confirmed the transaction. Basically, every internet user can use the bank transfer as payment if he has an unlocked online banking account using PIN/TAN process. Please keep in mind that SOFORT-Banking is not yet available at a few banks. For more information, if your bank supports this service here: https://www.sofort.com/eng-GB/buyer/sb/direct-payment-made-easy/


Purchase on account via Klarna

In collaboration with Klarna, in we offer the invoice payment option. Pay with Klarna, you do not have to  give your account data, and pay only when you have received the goods. In the Klarna's payment, invoice a delivery to a shipping address different from the billing address is not possible. We apologize you for this. [Hier folgt evtl. noch ein zusätzlicher Einschub]. By purchase on account via Klarna you firstly receive the goods with purchase of invoice and have always a payment period of 14 days. For more information and Klarna's full terms and conditions for the purchase on account can be found here: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/checkout

When you select on ‘‘ account via Klarna‘‘ plus 2.90 percent of the purchase price as the cost incurred.



We only deliver in the shipping route. Collection of the goods in Austria is possible via Click and Collect.


6.Reservation of proprietary rights

The goods remain our property up to the complete payment.


7. Contract text storage

The text of the Treaty is not stored by us.


8. Language of the contract

Language for the conclusion of the contract is available in German.


Cancellation and Revocation


Right of revocation

You have the right to cancel this contract within 14 days without giving reasons. The revocation period is fourteen days from the date on which you or a third party nominated by you, which is not the carrier, have taken the goods in possession or has.

To exercise your right of cancellation, you have to inform us (Loitz KG, Bundestrasse94, 6923, Lauterach, info@helmexpress.com) by means of a unique statement (such as a letter sent by mail or E-Mail) about your decision to revoke this agreement.

The revocation period it is sufficient that you submit the notice of the right of withdrawal before the withdrawal deadline.


Consequences of revocation

Order may be ancelled at any time before they are prepared by our teams.  If the items has already been despatched then please see our returns policy. Under the Consumer Contracts  (Information, Cancellation and Additional Charges) within 14 days. Please see returns policy for guidance on method and cost of return.


If you cancel this contract and no goods have been dispatched, we must refund all payments we have received from you (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. If you return all items, we will charge shipping costs of €3.90. In the event that you have already paid shipping costs when placing the order, these will be retained and not refunded.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.


You have the goods promptly and in any case no later than fourteen days from the date on which you inform us the revocation of this agreement, be returned to us or to pass. The deadline is respected, if you send the goods before the expiration of the period of fourteen days. We bear the costs of returning the goods. You must only come for a possible loss in value of the goods if this loss in value on one to test the texture, due to unnecessary handling you properties and functioning of the goods.


You  are entilteled to return as per Consumer Law. You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your accound by clicking  the return link of your intention to return your items by following the steps provided.