Return Policy

Instructions on cancellation

Right to cancel

ou have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Loitz KG, Bundestrasse94, 6923, Lauterach, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Effects of cancellation

You can cancel your order at any time before it is processed by our teams. If the goods have already been dispatched, please refer to our returns policy. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Act, within 14 days. Read the returns policy to find out how to return goods and the costs involved.

If you cancel the contract and the goods have not yet been dispatched, we must refund all payments we have received from you without delay and at the latest within fourteen days of the day on which we received notification of your cancellation (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us). If you return all products, you will be charged shipping costs of €3.90. If you have already paid the shipping costs when placing your order, these will be retained and will not be refunded.

For this return, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.


Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To LOITZ KG, Bundestrasse 94, 6923 Lauterach, Austria,

— I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

 — Ordered on [*] / received on [*]

— Name of consumer(s

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

 [*] Delete as appropriate