Return

Return from the United Kingdom 

The shipping cost must be borne by you. Please enclose a copy of your invoice in the package as well as a note stating the reason for the return.  Please include a copy of your invoice and state the reason for return. You are welcome to note this on the copy of the invoice. Don't forget to fill out the CN22 for customs.  

                       

Please note: The invoice and the CN22 form must be placed on the outside of the package. On the form, please indicate that it is a return of purchased goods, otherwise customs duties will be charged. We do not pay customs duty on returned goods, the parcel will be returned to you. 

 

Please return the parcel to the following address:  

Loitz KG  
 Bundestrasse 94  
 6923 Lauterach  
 AUSTRIA   

 

Guideline for all returns 

  • Merchandise must be unused, with all labels attached, and returned in the undamaged product packaging. 
  • Make sure all goods are safely packed into an appropriate shipping box.. 
  • Please do not use the product packaging as shipping packaging. Goods that are not provided with a shipping box will be returned to you. 
  • Please do not return any goods freight collect. We will not accept them. 
  • Goods that have already been personalized or registered are excluded from return or exchange!